Frequently Asked Questions
Expert advice on our heritage footwear and services.
How do I determine my correct size in Crockett & Jones shoes?
Our shoes are primarily manufactured in UK sizes. Each last (the wooden form used to shape the shoe) has unique characteristics. We recommend consulting our detailed Size Guide or visiting one of our retail locations for a professional fitting.
Do you offer international shipping?
Yes, we provide worldwide shipping. Delivery times and costs vary depending on the destination. Please note that international orders may be subject to local import duties and taxes upon arrival.
Can my Crockett & Jones shoes be repaired?
Absolutely. We offer a full factory refurbishment service for our Goodyear-welted footwear. This includes a complete strip-down and rebuild using original components to ensure your shoes last for decades.
What is your return policy for online orders?
We accept returns within 28 days of purchase, provided the shoes are in unworn, pristine condition and in their original packaging. We recommend trying your shoes on a carpeted surface to avoid marking the soles.
How should I care for my leather shoes?
To maintain the longevity of your leather, we recommend using high-quality wax polish, inserting cedar shoe trees after every wear, and allowing at least 24 hours between wears to let the leather dry naturally.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.